Service · SM
Social & Reputation Support
Comment moderation, DM replies and review responses handled on your brand voice, so nothing sits unanswered on a public channel.
Why it works
What you get with this service
Nothing left unanswered
Comments, DMs and reviews get a timely, on-brand response.
Consistent brand voice
Replies follow a tone guide built with you, not generic templates.
Issue flagging
Complaints or PR-sensitive comments are flagged to your team immediately.
Cross-platform coverage
Instagram, Facebook, TikTok and review sites handled from one team.
Scope
What's included
- Comment moderation
- DM & message replies
- Review responses (Google, etc.)
- Escalation of sensitive comments
- Tone-of-voice guide setup
- Basic community engagement
- Spam & abuse filtering
- Weekly sentiment summary
How we start
From first call to live agents
Scoping call
We learn your process, volumes and tone of voice.
Setup & training
Agents are briefed on your scripts, tools and edge cases.
Go live
This service is handled from day one of launch.
Review & refine
Weekly check-ins adjust coverage as needs shift.
Questions
Social & Reputation Support FAQs
Which platforms can you cover?
Instagram, Facebook, TikTok, YouTube comments and major review sites.
Do you also create content?
This service covers replies and moderation; content creation can be scoped separately.
How do you know what tone to use?
We build a short tone-of-voice guide with you before going live.
What counts as a sensitive comment?
Anything you flag as needing human judgement — complaints, legal mentions, PR risk — goes straight to your team.
Ready to hand off social & reputation support?
Tell us your volumes and hours — most engagements go live within a week.